Shipping & Returns

We currently ship to any address within the United States At this time, we do not ship to destinations outside the United States.

Our goal is to offer you the fastest and lowest-cost shipping method. We use several shipping carriers including United Parcel Service (UPS) and United States Postal Service (USPS). We will automatically select the lowest priced carrier when you submit your order so that you receive the best possible price and delivery time. Orders shipped to APO, FPO and PO Boxes are automatically sent via USPS. We do not require a signature for UPS or USPS shipments.

Some oversized or special handling orders will need to be shipped via Common Carrier. The shipping charge and approximate shipping time will be noted at Checkout. Delivery of oversized or special handling orders will require an adult signature at the time of delivery.

For multiple-item orders, we attempt to ship the whole order. This is not always possible due to the items selected, availability of the parts, and the time it takes to receive some special order items from a manufacturer.

When it is not possible to ship your entire order from a shipping center closest to you, we will split the order and ship from multiple shipping centers. At this time, we do not offer the option to hold all items for same time delivery.

Your expected delivery date is determined by the date of shipment from our shipping centers and the shipping preference you select. Your expected delivery date will be presented to you at the time of your order.

Your purchase of in-stock merchandise will be shipped on the day you order if the shipping center receives the order prior to 2 PM Monday through Friday, not including standard business holidays. Orders received by the shipping center after 2 PM local time will be shipped the next business day. Special orders and out-of-stock merchandise may require additional time prior to shipment. Your expected delivery date will be presented to you at the time of your order. If shipment of your order is delayed, InformAbility, Inc. will notify you by email.

Here’s a quick reference guide for shipping times from when the order leaves our distribution center(s):

Your shipping charge will be based on the weight of your order, the distance shipped, and the method you select when ordering (Next Day Air, 2nd Day Air or Ground). This includes items shipped in multiple boxes and/or from multiple locations. We charge standard UPS rates. Please click here for a listing of UPS shipping rates.

If you believe a package received from us was damaged in transit, please refuse shipment and tell the carrier that you are refusing delivery because the package is damaged. Then call InformAbility, Inc. Customer Service (1-630-832-3270) to inform us of the situation. If you are not present at the time of delivery and cannot refuse shipment, please call Customer Service to make arrangements to return the damaged order.

Your original shipping charge will only be refunded for a part sent to you in error, a defective part, an order damaged in shipping or a part that fails under warranty. This refund will automatically be credited once we receive and inspect the part. If only a portion of your order is returned, the refund for shipping costs will be prorated. Please see the Returns Policy for further details.

We will also pay for return shipping for a part that was sent to you in error, received defective, damaged in shipping, or has failed under warranty. Details can be found in the Returns Policy. If you believe you qualify and would like us to pay for return shipping, you must email us at @Informability.com or call us at 1-630-832-3270 before attempting to return the part. COD shipments will not be accepted.

InformAbility, Inc. does everything in its power to ensure that you get the high-quality product you asked for quickly and conveniently. We also strive to make your shopping experience as hassle-free as possible .

• It is necessary to call InformAbility, Inc. to get authorization for a return.
• InformAbility, Inc. will never charge you a restocking fee.
• On all returns we will send an emal to the original purchaser verifying the return and credit amount

• Exact replacements can only be given for a defective part you received, a warranty part still under full coverage, a part damaged in shipping or a part sent in error.
• We will not ship a replacement part before receiving the returned part.
• We will not accept C.O.D. deliveries for shipped returns.
• We will not accept returns on any custom-made part.
• Items incorrectly shipped to InformAbility, Inc. will not be returned to the customer.

If you have been inconvenienced by a part that was damaged in shipping, received defective or sent in error:

We will provide a replacement or refund for any such item returned within 30 days of the original ship date.

• If you choose a refund for the part, we will refund your shipping and handling expenses for a part sent to you in error, received defective or damaged in shipping. This refund will be automatically credited upon receipt and inspection of the part. If only a portion of your order is returned, the refund for shipping costs will be prorated.
• If you choose to exchange the part for a duplicate, you will not be responsible for the shipping and handling charges on the replacement part. Shipping and handling charges on the original part will be applied to the replacement; they will not be refunded. Exchanges for unlike parts require a refund and new purchase. We will also pay for return shipping to InformAbility, Inc. for a part sent to you in error, received defective or damaged in shipping. If you believe you qualify and want InformAbility, Inc. to pay for return shipping, you must email us at @InformAbility.com or call us at 1-630-832-3270 before attempting to return the part. C.O.D. shipments will not be accepted.
• If you indicate "Exchange (EX)" (exact same item) on a shipped return, a replacement order will be automatically generated to ship to the address of the original order.

Please read the following procedures prior to shipping the part back to InformAbility, Inc.

• Merchandise (non-warranty) must be in original condition when returned to us. Include all original material sent with the merchandise.
• Return the product in the original manufacturer’s box and/or packaging. Repack the part in the original shipping box with the original packing materials and any materials sent with the merchandise. Substitute comparable shipping materials if necessary.
• If the new part was shipped to you, pack the bottom portion of the original Shipment Receipt (labeled "Return Copy") in the box. See the reverse of the Shipment Receipt for instructions. Affix the preprinted return label from the Shipment Receipt to the outside of the box using clear tape.
• Remove or mark through all old shipping labels on the outside of the box.
• Ship to the address on the preprinted return label using UPS, RPS, the U.S. Postal Service or a similar carrier. All returns must be sent prepaid; no C.O.D. shipments will be accepted. Please insure the shipment for the full value to protect against loss.
• Upon receipt and inspection of merchandise, InformAbility, Inc. will provide a refund, as appropriate, and a receipt will be emailed to you. Any merchandise credit will include sales tax. Shipping and handling costs will also be refunded at that time, if applicable.